Refund policy

Return & Exchange Policy

At Luxeia, we aim to provide a smooth and elegant shopping experience. To maintain the quality and exclusivity of our products (Bags, Shoes, and Accessories), please review our policy carefully.

Order Delivery Policy

Please note that the shipping company does not allow opening or inspecting the order before payment and delivery confirmation.

By receiving and accepting the order, this confirms that the item has been delivered successfully.

Returns & Exchanges Policy

Luxeia does not accept returns or exchanges, except in cases of verified manufacturing defects.

• Returns or exchanges are not accepted due to change of mind, color preference, size issues, or personal preference.
• Any return or exchange request must be initiated by contacting our customer support team.
• Requests made without prior communication or prior approval from our team will not be accepted.

Manufacturing Defects

In the rare event that a manufacturing defect is discovered:

• You must contact our team within 24 hours of receiving your order.
• Clear photos or videos showing the defect must be provided.
• All claims are subject to review and approval by our quality control team.
• Once approved, the item will be exchanged or refunded accordingly.

Refund Process

• Refunds are processed only after the returned item is received and approved by our quality team.
• Refunds will be issued using the same payment method used for the original purchase.